Some of the most commonly asked questions by our clients.

 

How many people will be in my home/office cleaning?

The size of location and depth of service determines the amount of crew that will be there. First time services, or as we call them “Initial Services”, are very in-depth, and does require us to bring at least 3-4 team members to complete the job. Larger locations would require more people. For regular services, only 2-3, but again, larger locations, would require more people in order to get the job done in a timely fashion.

What is the difference between Initial Service and Regular service?

Initial service is very in-depth, much like a spring cleaning, the regular service keeps up with all areas cleaned during the initial. At the consultation, you will be given a scope of work for Initial services and a checklist for regular services.





What do you provide?

We provide  chemicals, clothes, dust-mops, flat-mops, brooms, mops, tile brushes, specialized chemicals, and back pack vacuum for hard surface floors.  To prevent cross-contamination between clients, we ask that toilet brushes and a vacuum cleaner be available for our use in your location.




Why don't you provide a vacuum cleaner?

For each clients protection and ours, we do not provide a vacuum cleaner for carpeted areas.
Past experience has shown that sharing a vacuum between locations contributes to the transmission of poor air quality matter between locations.  For example, Using a vacuum in a home with pets, and then using the same vacuum in a home with pet allergies, has shown to flair up those allergies.  For help with choosing a vacuum cleaner that is approipate for you home, visit www.consumerresearch.com/vacuum-cleaners.
 

How can I pay?

Per our policy, payment is due at time of service. We do accept all major credit cards.   Payment envelopes will be left with you at each service with the next scheduled service date on the front. Please leave payment within the envelope, seal, and leave in a pre-determined area for pick-up. See our policy for all payment information and fees associated.  (credit card authorization form can be found at the bottom of this page)

Will I have the same team member at each service?

We do try to match up locations with team members that will serve their needs best. At times, we may need to change the person in your location. When this happens we will contact you via email.

I have to work, how do most people let you in?

Most of our clients give us a key and the alarm code. Although a key is not required, to avoid the lock-out fee added to your invoice, it is highly recommended. Should you choose an alternative method of entry, a no-key waiver is required prior to service beginning.  (key waiver can be found on the bottom of this page)




What do I need to do before you come?

Leave payment in envelope provided, general pick up of items should you feel it necessary.  Our rule of thumb "if we can't get to it, we can't clean it".




What are your fees?

Initial Services begin at 150.00

Regular Services begin at 60.00

Organization services: 25.00 hour, 4 hour minimum




What are ADD-ON/ONE TIME services?

These are specific services that can be added-on to your service.
 Arrangements for these must be made at least 48 hours prior to service so that we may adjust our schedule accordingly.
A few of the add-ons are:
bed linens
organization
oven interior
refridgerator interior
exterior porches/decks/garages

                     If you do not see a service you are interested in, feel free to contact us.